Stop losing tenants to poor maintenance response
From request chaos to tenant-delighting operations
Replacing a tenant costs 3x their annual rent. Your competitors are winning tenants with faster response times and better-maintained buildings. Infodeck consolidates every request into one system, automates CAM tracking, and gives you the data to prove maintenance ROI to owners — and keep tenants renewing.
Sound familiar?
These aren't hypotheticals. They're conversations we have every week with property managers and facilities directors managing commercial portfolios.
"Your Anchor Tenant Just Gave 90-Day Notice"
The call you dreaded: your largest tenant is leaving because 'maintenance responsiveness has declined.' They complained about HVAC issues for months. Work orders got lost between emails, voicemails, and that sticky note someone left on your desk. Now you're facing $150-300/day in vacancy costs, 2 years to recover the lost income, and 3x the annual rent in replacement costs.
"Requests Coming From Everywhere"
9 AM Monday: 14 emails, 7 voicemails, 3 text messages, and a tenant waiting in your lobby — all with maintenance requests. Your team tries to consolidate everything into a spreadsheet, but by Thursday you discover two urgent requests fell through the cracks. Your average response time is 5-7 days. Tenants are frustrated. Your team is overwhelmed.
"Year-End CAM Reconciliation is a Nightmare"
December arrives and you need to reconcile $240K in Common Area Maintenance charges across 12 tenants. But wait — which repairs were CAM-recoverable vs tenant-billable? Your spreadsheet says one thing, the contractor invoices say another. You estimate $35K in uncaptured charges annually. Tenants dispute bills because you can't provide documentation.
"Your Building is Showing Its Age"
Built in 1985, your Class B property is fighting for tenants against newer Class A competition. The HVAC system is 40 years old, the elevator motor made a concerning sound last week, and you're one chiller failure away from losing half your tenants. Every month brings a new emergency. You're stuck in reactive mode with 60% of your budget going to emergency repairs instead of planned maintenance.
"ESG Requirements Are Piling Up"
Your corporate tenants now require ENERGY STAR certification before signing leases. The city just passed Building Performance Standards requiring energy benchmarking. Your investors want ESG reports for quarterly reviews. But you're running at $8.50/SF energy cost while Class A competitors are at $6.20/SF. Two major prospects chose the competition because of your energy profile.
Ready to transform your operations?
From reactive firefighting to proactive operations
Real metrics from commercial property teams that made the switch
Tenant Retention Rate
Tenant Retention Rate
Industry averageTenant Retention Rate
With InfodeckWork Order Response Time
Work Order Response Time
Manual trackingWork Order Response Time
Auto-routingEmergency Repair Incidents
Emergency Repair Incidents
Of maintenance budgetEmergency Repair Incidents
Preventive approachCAM Charge Recovery
CAM Charge Recovery
Manual trackingCAM Charge Recovery
Automated categorizationBased on aggregated data from commercial property customers after 6 months on Infodeck
Features that solve your actual problems
Not generic CMMS checkboxes — capabilities mapped to the challenges you face every day managing commercial properties
Multi-Channel Work Request Management
Capture tenant requests from email, QR codes in common areas, web portal, or mobile app — all consolidated in one system with automatic prioritization and routing. End the scattered emails, voicemails, and lost sticky notes.
Tenant Self-Service Portal
Give tenants real-time visibility into their request status. Automatic updates via email and push notifications mean fewer "what's the status?" calls. Tenants feel heard; your team focuses on fixing instead of explaining.
CAM vs. Tenant-Billable Categorization
Tag every work order as CAM-recoverable or tenant-billable at creation. Automated reconciliation reports. Complete audit trail for tenant disputes. Never leave $35K on the table again.
Preventive Maintenance for Aging Systems
Schedule quarterly HVAC inspections, annual elevator maintenance, and electrical system checks. Get alerts before the 40-year-old chiller fails. Shift from 60% reactive to 85% preventive maintenance.
Energy & ESG Compliance Dashboard
Connect IoT sensors to track energy consumption, indoor air quality, and HVAC performance in real-time. Generate ENERGY STAR Portfolio Manager reports automatically. Meet Building Performance Standards with confidence.
Multi-Property Portfolio Analytics
Manage 1 building or 50 from a single dashboard. Compare maintenance costs per SF, tenant satisfaction scores, and equipment uptime across your portfolio. Identify underperforming properties before they hurt NOI.
Same day. Different experience.
See how your daily routine transforms with proper maintenance management
Commercial Property Manager
Managing an 8-building portfolio with 150,000 SF and 45 tenants
Log into 3 different systems, sort through 47 emails from tenants and contractors
No single view, miss urgent requests buried in inbox
Morning Portfolio Review
Dashboard shows all 8 buildings at a glance: 3 open criticals, 12 PMs due this week, tenant satisfaction at 4.2/5
Complete portfolio visibility in 2 minutes
Log into 3 different systems, sort through 47 emails from tenants and contractors
No single view, miss urgent requests buried in inbox
Dashboard shows all 8 buildings at a glance: 3 open criticals, 12 PMs due this week, tenant satisfaction at 4.2/5
Complete portfolio visibility in 2 minutes
All requests auto-captured, similar issues grouped, SLA countdown visible, auto-dispatched to right technician
Zero lost requests, smart prioritization
Tenant Request Surge
Calls pile up, emails flood in, requests written on paper and lost
No way to batch similar issues or prioritize
Calls pile up, emails flood in, requests written on paper and lost
No way to batch similar issues or prioritize
All requests auto-captured, similar issues grouped, SLA countdown visible, auto-dispatched to right technician
Zero lost requests, smart prioritization
Technician walks to office for work order, searches for equipment manual, guesses at history
Wasted time, missing context, frustrated tenant
Floor 12 HVAC Complaint
Mobile app shows work order + asset history + last 5 service records. Technician arrives prepared.
First-time fix rate improves 40%
Technician walks to office for work order, searches for equipment manual, guesses at history
Wasted time, missing context, frustrated tenant
Mobile app shows work order + asset history + last 5 service records. Technician arrives prepared.
First-time fix rate improves 40%
Contractor logs work in vendor portal, time tracked automatically, invoice matches PO
35% cost savings on vendor work
Elevator Contractor Visit
Call contractor for status, chase invoice, manually compare to quote, log time separately
No visibility, invoices don't match quotes
Call contractor for status, chase invoice, manually compare to quote, log time separately
No visibility, invoices don't match quotes
Contractor logs work in vendor portal, time tracked automatically, invoice matches PO
35% cost savings on vendor work
Spend 2 days compiling data from spreadsheets, emails, and invoices into a presentable format
Hours of admin work, data gaps, no confidence in accuracy
Quarterly Report for Ownership
Export maintenance cost analysis, tenant satisfaction trends, and NOI impact in 30 seconds
Self-service reports, data-driven decisions
Spend 2 days compiling data from spreadsheets, emails, and invoices into a presentable format
Hours of admin work, data gaps, no confidence in accuracy
Export maintenance cost analysis, tenant satisfaction trends, and NOI impact in 30 seconds
Self-service reports, data-driven decisions
After-hours escalation rules auto-notify on-call team; shift summary generated automatically
Seamless coverage, no gaps
End-of-Day Handover
Hope the night security guard knows what to do if something breaks
No after-hours visibility, surprises waiting tomorrow
Hope the night security guard knows what to do if something breaks
No after-hours visibility, surprises waiting tomorrow
After-hours escalation rules auto-notify on-call team; shift summary generated automatically
Seamless coverage, no gaps
Built for your regulatory reality
Stop scrambling before energy audits and fire inspections. Infodeck maintains the documentation trail that regulators, owners, and ESG-focused tenants expect.
Standards We Help You Meet
ENERGY STAR
• ENERGY STAR Portfolio Manager ComplianceAutomated energy data collection meets mandatory benchmarking requirements for buildings >50,000 SF. Generate annual reports for local authorities. Track improvements toward ENERGY STAR certification to attract ESG-focused tenants.
Building Performance Standards
• City & State Energy Performance Mandates30+ cities are implementing Building Performance Standards by 2026. Track your energy/emissions performance against local requirements. Identify upgrade priorities: insulation, HVAC, lighting retrofits.
Fire & Life Safety
• NFPA, ASME Elevator Codes, IBCSchedule fire suppression inspections, elevator certifications, and emergency lighting tests against NFPA 101 and ASME A17.1 requirements. Digital documentation ready for fire marshal inspections.
BOMA Standards
• Building Measurement & Lease ComplianceTrack maintenance against BOMA-defined spaces: usable, rentable, and common areas. Ensure CAM allocations align with lease terms. Accurate pro-rata calculations for tenant billing.
Audit-Ready Capabilities
Compliance Report
Generated automatically
Ready to transform your property operations?
Join property managers who have improved tenant retention 18% and cut emergency repairs by 85%.
Explore the Platform