Every guest complaint is a 1-star review waiting to happen
From reactive firefighting to proactive guest delight
Hotels lose 22% of bookings due to negative reviews — and maintenance issues drive most of them. OOO rooms cost you RevPAR. 3 AM emergencies burn out your team. Infodeck helps you catch issues before guests complain, protect your rooms during peak occupancy, and always be audit-ready.
Sound familiar?
These aren't hypotheticals. They're conversations we have every week with chief engineers and GMs like you.
"The 3 AM "No Hot Water" Call"
Guest in room 412 just called the front desk — no hot water. It's a sold-out Saturday night during peak season. Your on-call technician is 25 minutes away. The guest is threatening to post a review before checkout. By the time engineering arrives, they've already tweeted about it.
"Every OOO Room is Money Walking Out the Door"
You've got 3 rooms OOO for HVAC repairs during 92% occupancy weekend. That's $1,200 in lost revenue tonight alone. The GM is asking why these repairs couldn't wait. The CFO is asking why maintenance costs keep climbing. You're stuck between 'fix it right' and 'fix it fast.'
"The Brand Auditor Just Walked In"
Corporate sent an auditor — unannounced. She wants documentation for fire system tests, elevator inspections, HVAC maintenance records, and the Legionella prevention program across all 320 rooms. Your records are in three different filing cabinets, two spreadsheets, and vendor invoices from six different contractors.
"Your Best Engineer Just Gave Notice"
James is leaving for a commercial HVAC contractor — 25% raise. He's the only one who really knows the quirks of Building B's cooling tower and which compressors have the temperamental thermostats. You've had two open positions for 8 months. The remaining team is burning out.
"Housekeeping Found It During Turn"
It's 2:30 PM. A guest checks in at 3:00. Housekeeping just discovered the toilet won't stop running in room 508. Now you've got 30 minutes to fix it or lose the reservation. Your tech is three floors away finishing another job. The front desk is calling asking for status. The guest is in the lobby waiting.
Ready to protect your guest experience?
From guest complaints to 5-star reviews
Real metrics from hospitality properties that made the switch
OOO Room Nights
OOO Room Nights
Of total inventoryOOO Room Nights
Better schedulingEmergency Response Time
Emergency Response Time
Guest waitingEmergency Response Time
Instant dispatchMaintenance-Related Complaints
Maintenance-Related Complaints
Reactive modeMaintenance-Related Complaints
Proactive fixesPM Completion Rate
PM Completion Rate
Emergency priorityPM Completion Rate
Scheduled priorityBased on aggregated data from hotel and resort customers after 6 months on Infodeck
Features that solve your actual problems
Not generic CMMS checkboxes — capabilities mapped to the challenges you face every day running a hotel
Instant Mobile Work Order Dispatch
Guest calls front desk about a broken AC. Request is logged, categorized, and dispatched to the nearest available technician in under 30 seconds. Tech gets asset history, room location, and guest ETA — all on their phone.
QR Code Reporting for Housekeeping
Housekeeping discovers a dripping faucet during room turn. One scan, one photo, one tap — engineering is notified before they even leave the room. Issues caught during cleaning, not after guest complaints.
Occupancy-Based PM Scheduling
Integrate with your PMS to schedule preventive maintenance during low-occupancy periods. Rooms stay available when you need them most. HVAC filter changes, deep cleans, and equipment inspections happen when it won't cost you RevPAR.
Complete Equipment History & Knowledge Base
When James leaves, his knowledge doesn't. Every repair, every quirk, every "this compressor needs the red reset button" — documented and searchable. New technicians troubleshoot in minutes, not hours.
Brand & Regulatory Compliance Tracking
Fire system tests, elevator inspections, Legionella prevention, brand standards — all tracked in one place. Automated reminders before inspections are due. One-click audit trails when corporate shows up unannounced.
HVAC & Critical System Monitoring
IoT sensors detect when that aging cooling tower is struggling before it fails during sold-out weekend. Get alerts for temperature anomalies, unusual run cycles, and performance degradation. Prevent guest complaints, not just respond to them.
Same day. Different experience.
See how your daily routine transforms with connected hotel maintenance
Chief Engineer
Managing a team of 8 technicians across a 320-room property
Read paper logbook, hope night team wrote everything down, call them to clarify cryptic notes
Missing context, incomplete handover, surprises waiting
Shift Handover
Digital handover dashboard shows all overnight calls, pending work orders, and room status at a glance
Full situational awareness in 2 minutes
Read paper logbook, hope night team wrote everything down, call them to clarify cryptic notes
Missing context, incomplete handover, surprises waiting
Digital handover dashboard shows all overnight calls, pending work orders, and room status at a glance
Full situational awareness in 2 minutes
QR scan in room, photo attached, engineering notified instantly while housekeeper moves to next room
Issues logged in 15 seconds, no walking around
Housekeeping Discovers Issue
Housekeeper finds broken toilet, walks to engineering office, waits to tell someone, hope it gets written down
Delays, lost requests, rooms not ready for check-in
Housekeeper finds broken toilet, walks to engineering office, waits to tell someone, hope it gets written down
Delays, lost requests, rooms not ready for check-in
QR scan in room, photo attached, engineering notified instantly while housekeeper moves to next room
Issues logged in 15 seconds, no walking around
Front desk calls engineering radio, engineer in basement doesn't hear, guest waits 45 minutes fuming
Communication gaps, angry VIP, compensation required
VIP Guest AC Emergency
Mobile alert to nearest tech with room history, guest ETA, and VIP flag — response in 12 minutes
Guest impressed by speed, potential 5-star review
Front desk calls engineering radio, engineer in basement doesn't hear, guest waits 45 minutes fuming
Communication gaps, angry VIP, compensation required
Mobile alert to nearest tech with room history, guest ETA, and VIP flag — response in 12 minutes
Guest impressed by speed, potential 5-star review
Front desk checks real-time room status on screen: "Repair complete 2:48 PM, room ready"
Instant answer, happy guest, no phone tag
Front Desk Checks Room Status
Guest asks about their room. Front desk calls engineering to check if repair is done. No answer. Guest waits.
Information black hole, frustrated guests
Guest asks about their room. Front desk calls engineering to check if repair is done. No answer. Guest waits.
Information black hole, frustrated guests
Front desk checks real-time room status on screen: "Repair complete 2:48 PM, room ready"
Instant answer, happy guest, no phone tag
GM asks for OOO report, CPOR breakdown, response times — scramble through spreadsheets for days-old data
No real-time metrics, can't justify budget requests
GM Operations Review
Pull up live dashboard: OOO at 1.6%, avg response 11 min, CPOR trending down, PM completion 97%
Data-driven decisions, confident answers
GM asks for OOO report, CPOR breakdown, response times — scramble through spreadsheets for days-old data
No real-time metrics, can't justify budget requests
Pull up live dashboard: OOO at 1.6%, avg response 11 min, CPOR trending down, PM completion 97%
Data-driven decisions, confident answers
Digital handover with priority flags, on-call auto-escalation for critical issues, guest history available
Night team has full context, escalation automated
Night Shift Handover
Verbal handover, hope on-call remembers everything, pray nothing critical happens overnight
Incomplete context, 3 AM surprises
Verbal handover, hope on-call remembers everything, pray nothing critical happens overnight
Incomplete context, 3 AM surprises
Digital handover with priority flags, on-call auto-escalation for critical issues, guest history available
Night team has full context, escalation automated
Built for your regulatory reality
Stop scrambling when corporate shows up unannounced. Infodeck maintains the documentation trail brand inspectors and regulators expect.
Standards We Help You Meet
Fire & Life Safety
• NFPA Fire Alarm & Suppression SystemsAutomated tracking for fire alarm tests, sprinkler inspections, emergency lighting, and exit route verification. Generate inspection certificates instantly when fire marshal visits.
Elevator Safety
• ASME A17.3 Elevator InspectionsTrack CAT 1 annual inspections and CAT 5 comprehensive reviews. Document brake tests, door operations, and emergency systems. Certificates ready for display.
Legionella Prevention
• ASHRAE 188 Water ManagementWater Management Plan documentation, cooling tower maintenance logs, pool/spa chemistry records. Demonstrate compliance with water treatment protocols.
Brand Standards
• Corporate Audit ComplianceTrack all brand-required maintenance items — HVAC filters, room condition, equipment functionality. Generate PIP compliance reports when needed.
Audit-Ready Capabilities
Compliance Report
Generated automatically
Ready to deliver 5-star maintenance?
Join hotels and resorts that have reduced OOO rooms by 57% and turned maintenance from a liability into a competitive advantage.
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