In these Terms and Conditions, unless the context otherwise requires:
Subject to payment of the applicable Fees and compliance with these Terms, Infodeck grants you a non-exclusive, non-transferable, limited licence to access and use the Services during your Subscription Period.
This licence permits you to:
You agree that you will not, and will not permit any End User to:
You are responsible for maintaining the confidentiality of all login credentials and for all activities conducted under your account.
As between Infodeck and Customer, you retain all right, title, and interest in your Customer Data. Infodeck does not claim any ownership interest in your Customer Data. Customer Data includes, but is not limited to:
You may export your Customer Data at any time during your active subscription through our self-service export tools or by submitting a request to support@infodeck.io.
Infodeck will provide your Customer Data in standard, machine-readable, interoperable formats including CSV, JSON, and/or XML within thirty (30) days of your request. There is no charge for standard data exports.
Post-Termination Data Access: Upon termination or expiration of your subscription, your Customer Data will be retained and accessible for export for a period of sixty (60) days. After this retention period, your Customer Data will be permanently deleted from our systems, unless otherwise required by applicable law or unless you request earlier deletion.
You grant Infodeck a limited, non-exclusive licence to use, process, and store your Customer Data solely for the purpose of providing the Services. This licence does not permit Infodeck to sell, share, or disclose your Customer Data to third parties except as necessary to provide the Services or as required by law.
Infodeck may collect and use aggregated, anonymised data derived from Customer's use of the Services for service improvement, benchmarking, analytics, and product development purposes, provided such data cannot reasonably identify Customer, any End User, or any individual.
Payment processing services for the Services are provided by our authorised Payment Processor. The Payment Processor acts as the merchant of record for subscription transactions and is responsible for processing payments, issuing invoices, collecting applicable taxes, and handling payment-related inquiries.
When you purchase a subscription:
You agree to pay the Fees associated with your selected subscription plan. Fees are billed in advance on a recurring basis (monthly or annually, as selected).
Infodeck reserves the right to modify Fees upon thirty (30) days' written notice. Continued use of the Services after a Fee change constitutes acceptance of the new Fees. If you do not agree to a Fee change, you may terminate your subscription before the new Fees take effect.
Your subscription will automatically renew for successive Subscription Periods of the same length unless you cancel at least forty-eight (48) hours before the end of your current billing period. You will receive renewal reminder notifications via email at least seven (7) days before each renewal date.
If payment is not received within seven (7) days of the due date, Infodeck may suspend access to the Services until payment is received. Continued non-payment for thirty (30) days may result in termination of your subscription.
Infodeck does not store credit card information. All payment credentials are securely processed and stored by our Payment Processor in accordance with PCI-DSS standards.
We offer a 30-day free trial with no credit card required. This trial period allows you to fully evaluate the Services before making a purchase decision.
Because a comprehensive free trial is provided, subscription fees are generally non-refundable after purchase. We encourage you to fully evaluate the Services during your trial period before subscribing.
For subscription renewals, if you believe you were charged in error or forgot to cancel, you may request a refund within seven (7) days of the renewal date.
To request a refund, contact support@infodeck.io with your order details. Our support team will review your request and coordinate with our Payment Processor as needed. Approved refunds will be returned to the original payment method within fourteen (14) days.
For consumers in the European Union: You have the right to cancel this Agreement within 14 days without giving any reason, as provided under the Consumer Rights Directive 2011/83/EU.
Exception for Digital Content: By purchasing access to the Services and consenting to immediate access, you acknowledge that you lose your right of withdrawal once the Services are made available to you and you begin using the platform.
This refund policy does not affect your statutory rights as a consumer in relation to products which are not as described, faulty, or not fit for purpose.
Infodeck commits to 99.5% uptime availability for the Services, measured on a quarterly basis. Uptime is calculated as:
((Total Minutes in Quarter - Downtime Minutes) / Total Minutes in Quarter) × 100
"Downtime" means any period of fifteen (15) or more consecutive minutes during which the Services are unavailable due to factors within Infodeck's reasonable control.
The following are excluded from Downtime calculations:
Scheduled maintenance will be conducted during off-peak hours, typically weekends between 00:00 and 06:00 SGT (Singapore Time, UTC+8). Infodeck will provide at least forty-eight (48) hours' advance notice for scheduled maintenance via email or in-app notification.
In the event of unscheduled downtime that results in quarterly uptime falling below 99.5%, affected customers may request service credits as follows:
Service credit requests must be submitted within thirty (30) days of the end of the affected quarter. Credits are capped at one (1) month's subscription fees per quarter and will be applied to future invoices. Service credits are your sole and exclusive remedy for downtime.
Infodeck provides support via email (support@infodeck.io) with the following target response times during business hours (Monday-Friday, 09:00-18:00 SGT):
For complete SLA details including measurement methods, reporting, and credit claim procedures, please refer to our Service Level Agreement at https://www.infodeck.io/service-level-agreement.
Infodeck implements industry-standard security measures to protect Customer Data, including:
In the event of a security breach affecting Customer Data, Infodeck will:
Infodeck processes personal data in accordance with our Privacy Policy (available at https://www.infodeck.io/policies/privacy-policy) and applicable data protection laws, including the Singapore Personal Data Protection Act (PDPA) and, where applicable, the General Data Protection Regulation (GDPR).
Subject to your subscription plan, Infodeck grants you a limited, non-exclusive licence to access the Services via our API for the purpose of integrating the Services with your own systems and applications.
API access is subject to rate limits and fair use policies as specified in our API documentation. Exceeding these limits may result in temporary throttling or suspension of API access. Enterprise customers may negotiate custom API limits.
You are responsible for maintaining the security of your API credentials. API keys should be treated as confidential information and must not be shared publicly or embedded in client-side code.
The Services may integrate with third-party applications, IoT devices, and services. Such integrations are provided "as is" and Infodeck is not responsible for the availability, accuracy, or functionality of third-party services. Your use of third-party integrations is subject to the respective third party's terms and conditions.
The Services support connectivity with IoT sensors and devices for the purpose of collecting telemetry data, monitoring equipment, and triggering automated workflows. Device connectivity limits are determined by your subscription tier.
You are responsible for ensuring that IoT devices connected to the Services are properly secured and configured. Infodeck is not liable for security incidents arising from misconfigured or compromised devices on your network.
IoT sensor data transmitted to the Services is stored and processed in accordance with Section 5 (Data Ownership) and Section 9 (Data Security). You acknowledge that the frequency and volume of IoT data may affect system performance and storage consumption.
All intellectual property rights in the Services, Software, APIs, and documentation, including but not limited to patents, copyrights, trademarks, and trade secrets, are and shall remain the exclusive property of Infodeck or its licensors. Nothing in these Terms transfers any ownership of intellectual property to you.
If you provide feedback, suggestions, or ideas regarding the Services ("Feedback"), you grant Infodeck a perpetual, irrevocable, royalty-free licence to use, modify, and incorporate such Feedback into the Services without any obligation to you.
You agree not to use the Services to store, transmit, or process content that:
Infodeck reserves the right to remove any content that violates these Terms and to suspend or terminate accounts engaging in prohibited conduct.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, INFODECK DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE.
Infodeck does not warrant that the Services will be uninterrupted, error-free, or free from viruses or other harmful components. You acknowledge that no system is completely secure and that Infodeck cannot guarantee absolute security of your data.
You agree to indemnify, defend, and hold harmless Infodeck and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:
You may cancel your subscription at any time through your account settings or by contacting support@infodeck.io. To avoid being charged for the next billing period, you must cancel at least forty-eight (48) hours before your renewal date. Cancellation will take effect at the end of the current billing period.
Infodeck may terminate your subscription:
Upon termination:
If Customer terminates due to an uncured material breach by Infodeck (including sustained failure to meet SLA commitments), Customer shall be entitled to a pro-rata refund of prepaid Fees for the unused portion of the Subscription Period. Otherwise, no refunds are provided for early termination outside the refund policy periods in Section 7.
Sections relating to Customer Data ownership (5), payment obligations (6), intellectual property (12), warranty disclaimer (14), limitation of liability (15), indemnification (16), and governing law (21) shall survive termination.
Infodeck reserves the right to suspend your access to the Services:
Infodeck will use reasonable efforts to notify you prior to or promptly after any suspension, except where immediate suspension is necessary to protect the Services, other customers, or comply with legal requirements. Suspension does not relieve you of payment obligations.
Infodeck may offer optional Professional Services including custom development, implementation, training, data migration, and consulting. Professional Services are:
The refund policy in Section 7 and Service Level Agreement in Section 8 apply only to SaaS subscription fees, not to Professional Services.
The Services may integrate with or link to third-party products, applications, cloud services, or APIs. Infodeck makes no representations or warranties regarding third-party services and is not liable for any loss, damage, or service interruption arising from your use of such services. Your use of third-party services is subject to those providers' terms and conditions and privacy policies.
Infodeck may modify these Terms from time to time.
Material Changes: We will provide at least thirty (30) days' advance notice of material changes via email and/or in-app notification.
Non-Material Changes: We will provide at least seven (7) days' notice for non-material changes.
Your continued use of the Services after the effective date of any modification constitutes acceptance of the updated Terms. If you do not agree to the modified Terms, you may terminate your subscription before the changes take effect and receive a pro-rata refund for any prepaid unused period.
These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore. For enterprise customers, disputes may alternatively be resolved by binding arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with its rules, if agreed in writing by both parties.
These Terms, together with our Privacy Policy and Service Level Agreement, constitute the entire agreement between you and Infodeck regarding the Services and supersede all prior agreements, representations, and understandings.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.
No waiver of any term shall be deemed a further or continuing waiver of such term or any other term. Infodeck's failure to enforce any provision of these Terms shall not constitute a waiver of that provision or the right to enforce it in the future.
You may not assign or transfer these Terms or your rights hereunder without Infodeck's prior written consent.
Infodeck may assign these Terms to a subsidiary, affiliate, or successor in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of its assets, provided that the assignee assumes all obligations under these Terms and provides notice to Customer within thirty (30) days of such assignment.
All legal notices to Infodeck should be sent to: legal@infodeck.io or Infodeck Technology Pte Ltd, 68 Circular Road #02-01, 049422, Singapore.
Notices to you will be sent to the email address associated with your account or through in-app notifications. You are responsible for keeping your contact information current.
Neither party shall be liable for any failure or delay in performance due to a Force Majeure Event (as defined in Section 1), provided that:
The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.
You agree to comply with all applicable export control laws and regulations in connection with your use of the Services. You represent that you are not located in, or a resident of, any country subject to comprehensive sanctions, and are not on any restricted party list.
For questions about these Terms or the Services:
Infodeck Technology Pte Ltd
Address: 68 Circular Road #02-01, 049422, Singapore
General Support: support@infodeck.io
Legal Inquiries: legal@infodeck.io
Website: https://infodeck.io
Version 3.5 | Effective January 2026
Connect your sensors to Infodeck. Turn alerts into work orders. Close the loop between IoT and operations.
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