Go Paperless with Digital Work Orders

Work order management software is a digital system that helps maintenance teams create, assign, track, and complete maintenance tasks. It replaces paper-based systems with mobile-friendly tools that provide real-time visibility into work status, technician assignments, and completion rates. Modern CMMS platforms like Infodeck include automated scheduling, photo attachments, time tracking, and SLA monitoring.

A work request is a maintenance issue reported by someone (tenant, employee, or sensor alert) that needs review and approval. A work order is an approved, assigned task ready for a technician to complete. In Infodeck, work requests go through an approval workflow before becoming work orders, ensuring managers can prioritize and assign resources appropriately.

Infodeck work orders move through a complete lifecycle: Open (newly created), Accept (technician acknowledged), In Progress (work started), On Hold (waiting for parts or information), Complete (work finished), Close (verified and closed), Skipped (for recurring tasks not needed), Cancelled, and Reopened. This workflow ensures full visibility and accountability at every stage.

Yes, Infodeck supports flexible recurring schedules for preventive maintenance. Set up daily, weekly, monthly, quarterly, or yearly schedules based on calendar dates or meter readings. Each occurrence automatically creates a new work order with pre-filled details, checklists, and assigned technicians. You can also set lead times and skip rules for holidays.

Infodeck provides multiple priority levels (Critical, High, Medium, Low) that affect SLA timers, notification urgency, and dashboard sorting. You can also use Smart Workflows to automatically set priority based on asset criticality, location, or request type. Critical issues trigger immediate push notifications to on-call technicians for faster response.

Yes, technicians can attach photos, PDFs, and documents directly to work orders from their mobile device. Capture before/after photos, equipment nameplates, or damaged components. Attachments are stored with the work order history for compliance documentation. Lite plan allows 3 attachments per work order; Professional and Enterprise offer unlimited attachments.

Infodeck tracks labor time automatically when technicians clock in/out of work orders via the mobile app. You can also log parts used, contractor costs, and miscellaneous expenses. The Analytics dashboard shows cost breakdowns by asset, location, or work order type, helping you identify maintenance cost trends. Time tracking requires Basic plan or higher.

All Infodeck plans include unlimited work orders and unlimited team members. The key differences are file attachments per work order: Lite (3 files), Basic (10 files), Professional/Enterprise (unlimited). Higher plans add features like time tracking (Basic+), custom SLA templates (Basic+), work request templates (Basic+), and API access with sensor-triggered work orders (Professional+).