01
Capture the request and context.
Teams can collect the issue, location, asset, priority, photos, and requester details before work starts.
Request-to-Resolution Visibility
The same status question keeps coming back.
Give every requester clear milestone updates.
Whether it's an occupant reporting a broken lift or a customer dropping off equipment for repair, the question is always the same: 'What's the status?' Infodeck turns that gap into a visible, milestone-driven process with automatic email and SMS updates.
5 milestones
visible updates without manual status chasing
Operating record
Service Transparency on one operating record
Infodeck keeps the request, assignment, status, evidence, and reporting connected from first report to close-out.
02
Assign clear ownership.
Requests, approvals, technicians, contractors, due dates, and follow-up actions stay visible to the people responsible.
03
Keep proof ready.
Close-out notes, timestamps, attachments, and history stay with the record for reviews, audits, and planning.
From black-box service to visible progress
See what changes when every request follows a transparent workflow
Without Infodeck
The daily struggle
"Is my request done yet?"
Your receptionist fields the same call ten times a day. Your technicians get interrupted mid-repair to answer WhatsApp messages. Nobody trusts the process because nobody can see it.
Intake is a mess of sticky notes and half-filled forms
The customer walks in and explains the problem to reception, but half the details never reach the technician. Model numbers, contact info, fault descriptions. Lost between handwritten notes and verbal handoffs.
Work disappears between teams
A repair is received, triaged, assigned, worked on, and inspected. But the customer sees none of that. All they know is silence. And silence feels like nothing is happening.
Repair quality depends on who picks up the job
One technician follows every step. Another skips half. Without checklists tied to the equipment model or fault type, there is no standard. Managers find out about quality issues only when the customer complains.
With Infodeck
The new reality
Automatic milestone updates by email and SMS
When a job moves from received to in-progress to QA to completed, the requester gets notified automatically. No one on your team has to pick up the phone.
QR code intake at reception
Print a QR code. Stick it at the counter. The customer scans, fills in the form on their own phone: name, contact, issue description, photos, privacy consent. Every detail captured once, correctly.
Work request to work order in one flow
Forms submission triggers a work request. Your team reviews it, approves it, and it converts into a tracked work order with SLA timers, priority, and assignment. One system, one source of truth.
Model-specific SOPs and QA checklists
Attach the right repair checklist based on the equipment type or fault category. Technicians follow the steps, attach evidence photos, and complete QA sign-off before the job can close.
1 Workflow for customers, technicians,
and managers to stay aligned
1
Intake
Customer scans QR at reception
A printed QR code at your counter opens a request form on the customer's phone. They fill in contact details, describe the issue, attach photos, and submit. No paper. No missing info.
What this step achieves
Complete intake, less re-entry
2
Review
Team reviews and approves
The form submission creates a work request. Your team reviews the details, checks if it is under warranty or needs parts, then approves it. Approved requests auto-convert into tracked work orders.
What this step achieves
Nothing starts without review
3
Dispatch
Assign, prioritize, set SLA
The work order gets assigned to the right technician or team. Priority and SLA targets are applied so everyone knows what needs attention first and what the internal deadline looks like.
What this step achieves
Clear ownership and urgency
4
Execute
Repair with SOP checklists
The assigned technician sees the work order with the attached SOP checklist for that equipment model. They follow each step, attach proof photos, and mark items complete as they go.
What this step achieves
More consistent quality
5
Close loop
Customer gets notified, manager sees the board
Every milestone triggers an email or SMS to the customer: received, in progress, QA review, ready for collection. Meanwhile, managers drag work orders across a Deck Board for live centre-wide status.
What this step achieves
Fewer status-chasing calls
Key Capabilities
Built for teams who are tired of being a status hotline
These capabilities work together so your customers feel informed and your team stays focused on the actual work.
QR Code Intake Forms
Print a QR code for your reception counter, lobby wall, or equipment drop-off point. Customers scan and fill in a structured form on their own device: contact info, issue details, photos, and consent.
Self-service intake
Work Request to Work Order Flow
Every form submission becomes a work request. Your team reviews, approves, and converts it into a work order. No copy-pasting between systems. The original form data carries through automatically.
One clean handoff
Email & SMS Milestone Notifications
Customers receive automatic updates when their request moves to a new stage: received, assigned, in progress, QA review, completed. You set the milestones. The system sends the messages.
Automatic updates
Model-Specific SOP Checklists
Attach repair checklists by equipment type, fault category, or service level. Technicians follow each step and attach evidence. Managers can verify QA was completed before the job closes.
Repeatable quality
Deck Board for Centre Monitoring
Drag a Work Order Table widget onto a Deck Board and get a live overview of every job in your centre. Filter by status, technician, or priority. See bottlenecks before they become complaints.
Live operations view
Full Resolution Audit Trail
Every status change, note, photo, checklist completion, and SLA timestamp is logged. When a customer asks what happened, the timeline is already on the record.
Trust through proof
Stop being a status hotline. Start being a service team.
Let your customers see where things stand. Let your technicians focus on the work. Let your managers see the full picture.
30-minute working session. Trial access starts through the demo flow. Works for FM teams, repair centres, and any service workflow.