01
Requests become owned work.
People can report issues, teams can assign work, and owners can see status without rebuilding the story across email or spreadsheets.
Hospitality
Energy monitoring reduces CPOR
Every guest complaint is a 1-star review waiting to happen
From reactive firefighting to proactive guest delight
Hotels lose 22% of bookings due to negative reviews, and maintenance issues drive most of them. OOO rooms cost you RevPAR. 3 AM emergencies burn out your team. Infodeck helps you catch issues before guests complain, protect your rooms during peak occupancy, and always be audit-ready.
22%
of bookings lost due to maintenance-related negative reviews
Scope reviewed first
IoT sensors supported
One operating record
Hospitality work on one operating record
For Hospitality teams, Infodeck links requests, planned work, assets, contractors, and proof so the record follows the job.
02
Assets keep their service history.
Equipment, locations, maintenance tasks, checklists, and past service notes stay linked so the next job starts with context.
03
Proof stays attached to the job.
Photos, timestamps, approvals, contractor records, and close-out notes stay with the work record for audits and leadership reviews.
Sound familiar?
These aren't hypotheticals. They're conversations we have every week with chief engineers and GMs like you.
1
"The 3 AM "No Hot Water" Call"
Guest in room 412 just called the front desk: no hot water. It's a sold-out Saturday night during peak season. Your on-call technician is 25 minutes away. The guest is threatening to post a review before checkout. By the time engineering arrives, they've already tweeted about it.
35% of travelers won't book after reading negative reviews
2
"Every OOO Room is Money Walking Out the Door"
You've got 3 rooms OOO for HVAC repairs during 92% occupancy weekend. That's ,200 in lost revenue tonight alone. The GM is asking why these repairs couldn't wait. The CFO is asking why maintenance costs keep climbing. You're stuck between 'fix it right' and 'fix it fast.'
-400+ per night per OOO room
3
"The Brand Auditor Just Walked In"
Corporate sent an auditor, unannounced. She wants documentation for fire system tests, elevator inspections, HVAC maintenance records, and the Legionella prevention program across all 320 rooms. Your records are in three different filing cabinets, two spreadsheets, and vendor invoices from six different contractors.
K-50K penalties + risk of losing brand affiliation
4
"Your Best Engineer Just Gave Notice"
James is leaving for a commercial HVAC contractor, 25% raise. He's the only one who really knows the quirks of Building B's cooling tower and which compressors have the temperamental thermostats. You've had two open positions for 8 months. The remaining team is burning out.
73.8% annual turnover rate in hospitality
5
"Housekeeping Found It During Turn"
It's 2:30 PM. A guest checks in at 3:00. Housekeeping just discovered the toilet won't stop running in room 508. Now you've got 30 minutes to fix it or lose the reservation. Your tech is three floors away finishing another job. The front desk is calling asking for status. The guest is in the lobby waiting.
Every minute of delay = potential cancellation + compensation
Ready to protect your guest experience?
The Transformation
From guest complaints to 5-star reviews
Guest-room issues, engineering response, asset history, and supervisor proof stay visible.
Before
After
OOO Room Nights
Before
4.2%
After
1.8%
-57% fewer
4.2 %
OOO Room Nights
Of total inventory -57% fewer
1.8 %
OOO Room Nights
Better schedulingEmergency Response Time
Before
45min
After
12min
73% faster
45 min
Emergency Response Time
Guest waiting 73% faster
12 min
Emergency Response Time
Instant dispatchMaintenance-Related Complaints
Before
18/week
After
6/week
-67% complaints
18 /week
Maintenance-Related Complaints
Reactive mode -67% complaints
6 /week
Maintenance-Related Complaints
Proactive fixesPM Completion Rate
Before
72%
After
96%
+33% completion
72 %
PM Completion Rate
Emergency priority +33% completion
96 %
PM Completion Rate
Scheduled priorityWhen guest issues, engineering notes, photos, and room status stay together, managers can see what changed without chasing updates.
Built For Your Reality
Features that solve your actual problems
Not generic CMMS checkboxes: capabilities mapped to the challenges you face every day running a hotel
Instant Mobile Work Order Dispatch
Guest calls front desk about a broken AC. Request is logged, categorized, and dispatched to the nearest available technician in under 30 seconds. Tech gets asset history, room location, and guest ETA, all on their phone.
Addresses: The 3 AM emergency response chaos
30-second dispatch
QR Code Reporting for Housekeeping
Housekeeping discovers a dripping faucet during room turn. One scan, one photo, one tap, engineering is notified before they even leave the room. Issues caught during cleaning, not after guest complaints.
Addresses: Turn time surprises
Issues caught early
Occupancy-Based PM Scheduling
Integrate with your PMS to schedule preventive maintenance during low-occupancy periods. Rooms stay available when you need them most. HVAC filter changes, deep cleans, and equipment inspections happen when it won't cost you RevPAR.
Addresses: OOO rooms during peak occupancy
Protect RevPAR
Complete Equipment History & Knowledge Base
When James leaves, his knowledge doesn't. Every repair, every quirk, every 'this compressor needs the red reset button,' documented and searchable. New technicians troubleshoot in minutes, not hours.
Addresses: Knowledge walking out the door
Survive turnover
Brand & Regulatory Compliance Tracking
Fire system tests, elevator inspections, Legionella prevention, brand standards, all tracked in one place. Automated reminders before inspections are due. One-click audit trails when corporate shows up unannounced.
Addresses: The brand audit scramble
Always audit-ready
IoT enabled
HVAC & Critical System Monitoring
IoT sensors detect when that aging cooling tower is struggling before it fails during sold-out weekend. Get alerts for temperature anomalies, unusual run cycles, and performance degradation. Prevent guest complaints, not just respond to them.
Addresses: System failures at worst times
Predictive alerts
A Day at Your Property
Same day. Different experience.
See how your daily routine transforms with connected hotel maintenance
Chief Engineer
Managing a team of 8 technicians across a 320-room property
Without Infodeck
With Infodeck
Before
Read paper logbook, hope night team wrote everything down, call them to clarify cryptic notes
Missing context, incomplete handover, surprises waiting
6:00 AM
Shift Handover
After
Digital handover dashboard shows all overnight calls, pending work orders, and room status at a glance
Full situational awareness in 2 minutes
6:00 AM Shift Handover
Before
Read paper logbook, hope night team wrote everything down, call them to clarify cryptic notes
Missing context, incomplete handover, surprises waiting
After
Digital handover dashboard shows all overnight calls, pending work orders, and room status at a glance
Full situational awareness in 2 minutes
After
QR scan in room, photo attached, engineering notified instantly while housekeeper moves to next room
Issues logged in 15 seconds, no walking around
9:30 AM
Housekeeping Discovers Issue
Before
Housekeeper finds broken toilet, walks to engineering office, waits to tell someone, hope it gets written down
Delays, lost requests, rooms not ready for check-in
9:30 AM Housekeeping Discovers Issue
Before
Housekeeper finds broken toilet, walks to engineering office, waits to tell someone, hope it gets written down
Delays, lost requests, rooms not ready for check-in
After
QR scan in room, photo attached, engineering notified instantly while housekeeper moves to next room
Issues logged in 15 seconds, no walking around
Before
Front desk calls engineering radio, engineer in basement doesn't hear, guest waits 45 minutes fuming
Communication gaps, angry VIP, compensation required
2:15 PM
VIP Guest AC Emergency
After
Mobile alert to nearest tech with room history, guest ETA, and VIP flag, response in 12 minutes
Guest impressed by speed, potential 5-star review
2:15 PM VIP Guest AC Emergency
Before
Front desk calls engineering radio, engineer in basement doesn't hear, guest waits 45 minutes fuming
Communication gaps, angry VIP, compensation required
After
Mobile alert to nearest tech with room history, guest ETA, and VIP flag, response in 12 minutes
Guest impressed by speed, potential 5-star review
After
Front desk checks real-time room status on screen: "Repair complete 2:48 PM, room ready"
Instant answer, happy guest, no phone tag
3:00 PM
Front Desk Checks Room Status
Before
Guest asks about their room. Front desk calls engineering to check if repair is done. No answer. Guest waits.
Information black hole, frustrated guests
3:00 PM Front Desk Checks Room Status
Before
Guest asks about their room. Front desk calls engineering to check if repair is done. No answer. Guest waits.
Information black hole, frustrated guests
After
Front desk checks real-time room status on screen: "Repair complete 2:48 PM, room ready"
Instant answer, happy guest, no phone tag
Before
GM asks for OOO report, CPOR breakdown, response times, scramble through spreadsheets for days-old data
No real-time metrics, can't justify budget requests
4:30 PM
GM Operations Review
After
Pull up live dashboard: OOO at 1.6%, avg response 11 min, CPOR trending down, PM completion 97%
Data-driven decisions, confident answers
4:30 PM GM Operations Review
Before
GM asks for OOO report, CPOR breakdown, response times, scramble through spreadsheets for days-old data
No real-time metrics, can't justify budget requests
After
Pull up live dashboard: OOO at 1.6%, avg response 11 min, CPOR trending down, PM completion 97%
Data-driven decisions, confident answers
After
Digital handover with priority flags, on-call auto-escalation for critical issues, guest history available
Night team has full context, escalation automated
10:00 PM
Night Shift Handover
Before
Verbal handover, hope on-call remembers everything, pray nothing critical happens overnight
Incomplete context, 3 AM surprises
10:00 PM Night Shift Handover
Before
Verbal handover, hope on-call remembers everything, pray nothing critical happens overnight
Incomplete context, 3 AM surprises
After
Digital handover with priority flags, on-call auto-escalation for critical issues, guest history available
Night team has full context, escalation automated
Compliance & Audit Ready
Built for your regulatory reality
Stop scrambling when corporate shows up unannounced. Infodeck maintains the documentation trail brand inspectors and regulators expect.
Standards this work supports
Fire & Life Safety
• NFPA Fire Alarm & Suppression SystemsAutomated tracking for fire alarm tests, sprinkler inspections, emergency lighting, and exit route verification. Generate inspection certificates instantly when fire marshal visits.
Elevator Safety
• ASME A17.3 Elevator InspectionsTrack CAT 1 annual inspections and CAT 5 full reviews. Document brake tests, door operations, and emergency systems. Certificates ready for display.
Legionella Prevention
• ASHRAE 188 Water ManagementWater Management Plan documentation, cooling tower maintenance logs, pool/spa chemistry records. Demonstrate compliance with water treatment protocols.
Brand Standards
• Corporate Audit ComplianceTrack all brand-required maintenance items: HVAC filters, room condition, equipment functionality. Generate PIP compliance reports when needed.
Evidence for audits
Compliance report
Generated from records
Ready
Fire safety inspections Complete
Equipment certifications Current
Preventive maintenance schedule On track
Ready to deliver 5-star maintenance?
Protect room availability with maintenance records, engineering notes, and guest-impact visibility in one place.
Trial access through demo
Scope reviewed first
PMS integration available
Implementation support included
Explore the Platform