01
Capture the request and context.
Teams can collect the issue, location, asset, priority, photos, and requester details before work starts.
Commercial Real Estate • Water Monitoring
70 Floors. 315 Metres. Zero Water Damage.
Their traditional BMS couldn't detect water leaks. This premium Hong Kong tower needed a solution that integrates with existing systems, not replaces them. Now 70 floors of real-time leak monitoring feeds directly into their central monitoring room.
0
Major water incidents
In 18 months
$2.3M
Damage prevented
Estimated savings
< 3min
Leak response time
From detection to action
99.7%
Sensor uptime
24/7 monitoring
Operating record
Water Leak Prevention on one operating record
Infodeck keeps the request, assignment, status, evidence, and reporting connected from first report to close-out.
02
Assign clear ownership.
Requests, approvals, technicians, contractors, due dates, and follow-up actions stay visible to the people responsible.
03
Keep proof ready.
Close-out notes, timestamps, attachments, and history stay with the record for reviews, audits, and planning.
The Building
A premium high-rise with complex water systems
This 70-storey commercial tower in Hong Kong, standing 315 metres tall with two masts reaching 369 metres, houses Grade A offices, restaurants, retail, and mechanical floors. With hundreds of tenants and millions of square feet, water damage risk is a constant concern.
70
Floors
3.2M
Sq ft of space
200+
Tenants
24/7
Operations
The Risk: Water in a High-Rise
Water damage is the #1 insurance claim
for commercial properties worldwide
$1,500+
Average cost per minute of uncontrolled water leak
Before Infodeck:
Leaks discovered hours or days later
Often only after visible damage or tenant complaints
The Challenge
70 floors of water damage risk
With water pipes, HVAC systems, and drainage on every floor, the facilities team faced impossible odds detecting leaks before damage occurred.
Before Reactive approach
Water leaks discovered when tenants complained
Average 2-4 hour response to water incidents
$800K+ annual water damage costs
Manual valve shut-off during emergencies
After Infodeck Proactive monitoring
Leaks detected in seconds, before any visible damage
Under 3 minutes from detection to first response
Zero major water incidents in 18 months
Automatic zone isolation within 60 seconds
The Solution
Complete water monitoring. Every floor covered.
We deployed 6 types of water-related sensors connected to Smart Workflows that automatically create work orders when issues are detected.
Water Leakage Detection
Wireless leak sensors installed at critical points across all 70 floors: under sinks, near water mains, HVAC drain pans, and roof areas.
400+ leak sensors
Smart Workflow Instant alert + auto work order when moisture detected
Water Flow Monitoring
Smart meters tracking water consumption by floor and zone, detecting abnormal flow patterns that indicate hidden leaks before visible damage.
45 flow meters
Smart Workflow Alert when flow exceeds 150% of baseline for 10+ minutes
Pipe Temperature Sensors
Monitor water pipe temperatures to detect freezing risks and condensation buildup that can lead to pipe bursts and water damage.
120 temperature sensors
Smart Workflow Auto work order when pipe temp drops below 5°C
Humidity Monitoring
Track ambient humidity in mechanical rooms, ceiling voids, and basement areas to catch moisture accumulation before mold develops.
60 humidity sensors
Smart Workflow Dehumidifier auto-trigger when RH > 70%
Valve Position Monitoring
Track the status of critical water shut-off valves throughout the building, ensuring they can be remotely controlled during emergencies.
35 smart valves
Smart Workflow Auto-close zone valve when leak detected in area
Sump Pump Status
Monitor basement sump pumps for proper operation, water levels, and pump cycling patterns to prevent flooding during storms.
8 pump monitors
Smart Workflow Emergency alert if pump fails or water level critical
Live Monitoring
See every sensor. In real-time.
The Infodeck dashboard provides a floor-by-floor view of all 70 floors, showing sensor status, alert history, and active work orders, all in one place.
Floor-by-floor sensor status map
Real-time alert notifications
Historical trend analysis
Mobile app for on-the-go monitoring
app.infodeck.io/water-monitoring
Water Monitoring Dashboard
77-Floor Commercial Tower
Floor 1 1 alert - Floor 45 Floor 77
Leak Sensors
77/77
Online
Flow Meters
45/45
Online
Alerts Today
1
Investigating
Humidity Alert - Floor 45 2 min ago
RH 72% in mechanical room. Work order WO-8847 created.
Investigating Assigned: Building Engineer
WO-8841 Resolved
Floor 23 valve replaced
Workflows & Automation
Automatic response. Instant action.
Every sensor connects to Smart Workflows that automatically create work orders, close valves, and alert the right people, in seconds, not hours.
1
Trigger
Leak sensor detects moisture on Floor 45
Action
Instant push notification to building manager, auto-create P1 work order, close nearest zone valve, dispatch security for visual inspection
2
Trigger
Water flow 200% above baseline for 15 minutes
Action
Alert facilities team, cross-reference with leak sensors, create investigation work order, notify affected tenants if needed
3
Trigger
Humidity > 75% in mechanical room
Action
Activate dehumidifiers, create inspection work order, check HVAC condensate drains, log for trending analysis
4
Trigger
Sump pump running > 30 minutes continuously
Action
Emergency alert to on-call engineer, dispatch plumber, prepare backup pump, create incident report
The Results Speak for Themselves
18 months of operation, zero major water incidents
0
Major water incidents
In 18 months
$2.3M
Damage prevented
Estimated savings
< 3min
Leak response time
From detection to action
99.7%
Sensor uptime
24/7 monitoring
“We have 400+ leak sensors across all 70 floors now. The moment one detects moisture, we get an alert and a work order pops up automatically. We've caught leaks before any damage happens. It's completely changed how we protect this building.”
RM
Rachel Morrison
Building Manager
Explore More IoT Use Cases
See how other industries use Infodeck's smart IoT integration
30-minute working session
Protect your building from water damage
Let's discuss how Infodeck can monitor your building's water systems in real-time, with Smart Workflows that prevent costly damage before it happens.
Trial access starts through the demo flow. IoT scope is reviewed before rollout.