Meet Response Targets, Avoid Penalties
SLA Status
SLA tracking on every job
Sound familiar?
Work orders breach SLA without anyone noticing
Manual tracking leads to missed escalations
No proof of compliance for audits or clients
Can't identify which teams or issues cause breaches
With Infodeck
SLA status indicators on every work order
Warning alerts before deadlines approach
SLA dashboard with compliance metrics
Track response and resolution times by priority
Why SLA Tracking Matters
Real results from facilities teams using Infodeck
Priority levels
Time metrics (response/resolution)
Status indicators
Real-time tracking
From penalty risk to proof
Track every deadline, prevent every breach
SLA compliance
SLA compliance
+31 pointsBreaches/month
Breaches/month
Targets met more oftenAuto-escalations
Auto-escalations
Never missAudit trail
Audit trail
Complete proof30-minute demo • Pricing by operating scale
Hit your targets every time
Infodeck doesn't just track SLAs. It actively helps you meet them with intelligent automation.
SLA Status Indicators
Every work order shows On Track, At Risk, or Breached status. Color-coded indicators make SLA status instantly visible.
Breach Alert Notifications
Get notified when SLAs are approaching deadlines and when breaches occur. Configure alerts for your team.
Priority-Based SLAs
Different response and resolution times for different priorities. High, Medium, Low, and None priority levels.
SLA Dashboard
Track response compliance %, resolution compliance %, overdue count, and performance breakdown by priority.
SLA Templates
Define response and resolution time targets for each priority level. Create multiple templates for different needs.
Business Hours
SLA timers respect your business hours and timezone settings. Timers pause outside working hours.
Location Overrides
Set custom SLA rules for specific locations when they need different targets than your defaults.
Every role gets what they need
From contract managers proving compliance to technicians staying on track, Infodeck SLA adapts to how each team member works.
Contract Manager
Track Compliance Metrics
- Response compliance % tracking
- Resolution compliance % tracking
- SLA dashboard with metrics
- Performance breakdown by priority
Operations Director
Monitor SLA Performance
- Real-time SLA status visibility
- Warning alerts before breaches
- Overdue work order counts
- Trends over time
Service Manager
Keep Your Team on Track
- Color-coded SLA status indicators
- Priority-based time targets
- Response time visibility
- Resolution time tracking
Facilities Manager
Configure SLA Rules
- Create SLA templates by priority
- Set location-specific overrides
- Configure business hours
- Enable/disable SLA tracking
SLA tracking for every scenario
From emergency responses to preventive maintenance windows, configure SLAs that match your contracts.
Emergency Response SLAs
Track 2-hour critical response times for elevator outages, flooding, or safety hazards with instant escalation.
Service Request Targets
Meet 24-hour response commitments for maintenance requests. Keep occupants satisfied and renewing.
Contractor Performance
Hold vendors accountable to SLA commitments. Track response times and completion rates by contractor.
Preventive Maintenance Windows
Ensure PM tasks complete within scheduled windows. Track compliance for warranty and insurance requirements.
Multi-Site Comparisons
Compare SLA performance across locations. Identify best practices and underperforming sites.
Asset-Specific Targets
Critical assets like chillers or generators get tighter SLAs. Routine equipment follows standard targets.
SLA Compliance FAQ
Everything you need to know about Infodeck SLA tracking
Still have questions?
Ready to hit your SLAs every time?
Stop paying penalties and start proving performance. Infodeck tracks every deadline so you don't have to.
30-minute working session. Trial access starts through the demo flow.