You marked it 'resolved.' The requester says it's still broken.
Give requesters a tracking link. Let them approve or reject with a photo.
Most CMMS tools close the ticket when the technician says done. Infodeck closes it when the requester confirms. A public tracking URL, digital signature, and photo rejection loop that keeps everyone honest.
The real problem is the feedback loop
Your team does good work. But without requester confirmation, nobody believes it.
Without Infodeck
The daily struggle
Faults arrive from 5 different channels
WhatsApp messages, phone calls, emails, paper notes, walk-up complaints. Your intake desk spends half the day just logging what's broken.
Reporters call back 3 times asking for updates
They reported a fault. Then heard nothing. So they call. And call again. Your front desk becomes a status hotline instead of solving problems.
FM manager manually sorts every fault to the right team
Plumbing goes to one team, HVAC to another, electrical to a third. Someone has to read every report and decide who handles it. That someone is you.
Technician says 'done' but the problem is still there
The aircon is still warm. The leak is still dripping. But the ticket is closed because the technician marked it complete. Now you have a complaint AND a rework cycle.
No evidence trail when disputes happen
The contractor says they fixed it last Tuesday. The requester says nobody came. You have no timestamps, no photos, no proof either way.
With Infodeck
The new reality
One intake queue for every channel
QR codes, WhatsApp, Line, web portal, mobile app. Every fault auto-creates a work request with location, photos, and requester details. No manual logging.
Public tracking URL sent instantly
The requester gets a link via email or SMS. No login needed. They see the status timeline in real time. Zero phone calls.
Forms automation maps faults to the right team
Set up once: fault type X goes to work request template Y, assigned to team Z. The form questionnaire determines the routing. FM manager only handles exceptions.
Requester approves with signature or rejects with photos
When the work is done, the requester gets a notification. They approve with a digital signature or reject with a reason and up to 3 photos. Rejected work auto-reopens the work order.
Full journey chain from report to sign-off
Every step timestamped: form submission, work request, work order, technician updates, requester confirmation. One audit trail for disputes, compliance, and performance reviews.
From fault report to confirmed resolution
This is what your occupants, visitors, and staff experience when they report a fault. No app download. No login. No guessing.
Scan QR or message a bot
QR codes on walls, equipment, or rooms. Or send a WhatsApp/Line message. The requester picks the easiest channel.
Fill in fault details
A guided form captures location, fault type, photos, and contact details. Takes 30 seconds. The form fields determine how the fault gets routed.
Get a tracking link instantly
Email or SMS with a unique tracking URL. No account needed. The requester can check status anytime by opening the link.
Watch progress in real time
The tracking page shows a live timeline: reported, assigned, technician on-site, work in progress. Each milestone triggers a notification.
Get notified when work is done
Email or SMS alert: "Your reported fault has been resolved. Please review." One tap to open the tracking page.
Approve with signature or reject with photo
Happy? Sign off digitally. Not fixed? Tap "Report Issue," write a reason, attach up to 3 photos. The work order reopens automatically and the FM team is notified.
Scan QR or message a bot
QR codes on walls, equipment, or rooms. Or send a WhatsApp/Line message. The requester picks the easiest channel.
Fill in fault details
A guided form captures location, fault type, photos, and contact details. Takes 30 seconds. The form fields determine how the fault gets routed.
Get a tracking link instantly
Email or SMS with a unique tracking URL. No account needed. The requester can check status anytime by opening the link.
Watch progress in real time
The tracking page shows a live timeline: reported, assigned, technician on-site, work in progress. Each milestone triggers a notification.
Get notified when work is done
Email or SMS alert: "Your reported fault has been resolved. Please review." One tap to open the tracking page.
Approve with signature or reject with photo
Happy? Sign off digitally. Not fixed? Tap "Report Issue," write a reason, attach up to 3 photos. The work order reopens automatically and the FM team is notified.
Built for the problems that actually slow you down
Every feature solves a specific operational pain. Not a checkbox on a feature matrix.
Multi-Channel Intake
QR codes, WhatsApp, Line, web portal, mobile app. Every channel feeds into one queue. Stop chasing reports across 5 platforms.
Smart Triage
Forms automation maps fault type to work request template to team. Three steps: enable, set conditions, map fields. The right fault goes to the right people.
Requester Tracking
Public tracking URL with live timeline. No login, no app download. The requester always knows where their fault stands.
Sign-Off Loop
Digital signature for approval. Photo evidence for rejection. Rejected work auto-reopens. Tickets only close when the requester agrees.
SLA Countdown
Response and resolution timers by fault type and priority. Visual countdown, automated alerts, escalation chains. You know before you breach.
First-Fix Analytics
Track reopen rates, first-fix percentages, response times by team and category. Identify which contractors actually fix things the first time.
New to CMMS?
Fault management is one part of a modern maintenance system. Learn what CMMS software does, how it works, and why teams move away from spreadsheets and WhatsApp groups.
Want the full technical breakdown?
See exactly how multi-channel intake, forms automation, work request templates, and requester tracking work under the hood.
Ready to close the loop on fault management?
Give your requesters visibility. Give your team accountability. Give yourself the data to prove it.
30-day free trial. No credit card required. Full platform access included.